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Refund Policy

Cancellation

In an effort to get your order to you quickly, purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. 

Returns & Exchanges

Our return policy lasts 30 days. If 30 days have gone by since the date your order was delivered, unfortunately, we can't offer you a refund or exchange.

To be eligible to return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. Any open merchandise will not be eligible for a refund or exchange.

Should you choose to return your product, there will be a 20% restocking fee applied. Shipping & handling costs are non-refundable, and will be deducted from your refund. You will be responsible for paying the return shipping costs. 

If there is a price difference in the size or product you are exchanging your order for, you will be sent an invoice to pay the difference plus the 20% restocking fee and any shipping and handling fees. 

To proceed with an exchange or return, please contact our customer service at either support@royalzi.com, or this phone number: 

Need help? Please call us @ (855) 441-7642